Cancellations
You can cancel at any time before you pay by closing the checkout. Once Razorpay confirms the payment, the template is delivered instantly, so a delivered order cannot be cancelled.
When we refund in full
- The VN code or template does not open in the latest version of the VN app (or in the Alpha Studio or the Alpha by Siddhant app) and we cannot fix it.
- You were charged more than once for the same template.
- You paid but the template was not delivered, and we cannot deliver it within 24 hours of your message.
When we do not refund
When the template was delivered and works as shown on its page: for example, if you changed your mind or bought the wrong template. Free templates have nothing to refund.
How to ask for a refund
Write to us within 7 days of the purchase, with your Razorpay payment ID (it starts with “pay_” and is in the receipt Razorpay emails you) and a line on what went wrong. We reply within 2 working days.
How the money comes back
Approved refunds are paid in full to the original payment method through Razorpay, and reach your account within 5–7 working days of approval, depending on your bank.
Failed payments
If money left your account but the payment failed, no order was made. Razorpay and your bank return the amount automatically, usually within 5–7 working days. If it does not arrive, write to us with the payment ID and we will help.